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ZoomInfo Chrome Extension Not Working: How to Fix It?

ZoomInfo's Chrome extension is a tool that helps sales and marketing professionals streamline their prospecting and outreach efforts. But, like any software, Chrome extension can sometimes encounter issues that prevent it from working properly. This is frustrating when you rely on the extension for your day-to-day work. 

In this article, we'll list some common reasons why ZoomInfo's Chrome extension may not work and provide tips to help you get it up and running again. Whether the plugin doesn't start, runs slowly, crashes, or you're experiencing problems with data accuracy, we know how to fix the issues.

Issues that may affect the ZoomInfo Chrome Extension

Here’s a list of the most common issues affecting Chrome extensions, like ZoomInfo's:

  • Incompatibility with browser or operating system.
  • Slow loading times.
  • Difficulty with updating contact information.
  • Occasional crashes.
  • Lack of certain functionalities, e.g., limitations on the amount of data that can be exported at one time.
  • Integration difficulties with existing workflows or systems, e.g., Salesforce.

Troubleshooting steps

When ZoomInfo Chrome Extension stops working, try this:

  1. Check for extension updates.
  2. Clear browser cache and cookies.
  3. Re-enable malfunctioning ZoomInfo’s extension.
  4. Disable other extensions.
  5. Restart Chrome browser and computer.
  6. Check the internet connection.

Choose Cognism Chrome Extension instead?

Tap into Cognism's compliant database with coverage in EMEA, APAC, and the US as you are:

  • Browsing corporate websites
  • Prospecting using LinkedIn or LinkedIn Sales Navigator
  • Managing contacts and accounts in your CRM or sales engagement tool
Try Cognism when ZoomInfo Chrome Extension is not working.

ZoomInfo provides its users with Engage and ReachOut Chrome extensions that come with different focuses and features.

The ReachOut Chrome extension is designed for ZoomInfo SalesOS and TalentOS subscribers to help them find and connect with prospects and candidates directly from a web browser. It also allows users to access ZoomInfo's database of business contacts. It has a daily and monthly threshold of contact views.

The Engage ZoomInfo extension is focused on improving outreach efforts. It includes features like email templates and auto-dialling that make it easier to personalize outreach and track performance.

Cognism is a powerful sales intelligence platform that helps revenue teams find and connect with decision-makers in EMEA, US, and APAC.

It provides accurate company and contact-level data, including business emails and cell phone numbers.

It has 2x more mobile numbers in its database than other providers, the best European coverage, and premium mobile numbers asset called Diamond Data®.

Cognism has the best European data and focuses on increasing cell phone number coverage and accuracy in NAM, EMEA, and APAC.

It's also a compliance leader, adhering to CCPA and GDPR laws and scrubbing broader DNC lists.

Our goal is to make prospecting as efficient as possible by removing barriers and offering unrestricted record viewing and individual and page-level exporting. 

Cognism aims to integrate with your current tech stack instead of replacing it.

View Cognism vs ZoomInfo direct comparison page to learn more.

Diamond Data® is our premium phone-verified B2B mobile numbers database.

Diamond Data® is manually validated by our data research team through several proprietary methods that ensure 98% accuracy.

We offer a few simple data license types that are priced per user. All come with access to Web App and Chrome Extension. 

We offer custom packages for:

  • Individual contributors with unrestricted views, individual and page-level exporting (subject to fair use).
  • Teams with operational workflows to allow for building and exporting large lists.

Visit our pricing page or schedule a call with our sales team to learn more.

We help 1000+ revenue teams connect with confidence & exceed targets

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gradfuel
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hopin
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airtable
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mailchimp

“We use the Chrome Extension in tandem with LinkedIn Sales Navigator. We build the lists in Sales Nav, generate the contact details in the Chrome Extension and sync these to Salesloft sequences. Then the data is routed to HubSpot via the integration.” 

“I love the Cognism Extension because I don’t have to spend hours trudging through LinkedIn looking for email addresses. The information is accessible in one click.”

Vinh Ly, CTO and Co-Founder at Moonhub

“ZoomInfo’s plug-in took approximately 20 seconds to load a lead, and more often than not, the contact details were incorrect. This was a productivity drain.”  

“With Cognism, it’s either instant or takes four seconds. The plug-in’s velocity enables quick-fire prospecting allowing our salespeople to get on with what they do best - selling!” 

Michael Iannuzzi, Director of Marketing & Sales Development at Drift

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